Confirmed means the discrepancy is proven by the signed ticket or the rate quote, with the exact dollar amount shown. The audit never pads a dispute package with maybes: anything it cannot prove from the paper is flagged for your review instead of being claimed.
Confirmed
The same delivery billed twice
$1,350.00Disputed
Ticket BSB-7705Truck 5407/16/2026Billed $1,350.00 · Supported $0.00
Engine explanation, verbatim
Invoice BSB-9911 contains two identical delivery lines for Ticket BSB-7705, Truck 54, dated 07/16/2026, each billing 9.0 CY at $150.00 for a material charge of $1,350.00. There is only one signed Ticket BSB-7705 in the uploaded records. The second occurrence of this line — billed at $1,350.00 — is a duplicate charge and should be removed. Full duplicated line disputed: $1,350.00 material + $0.00 standby = $1,350.00.
Confirmed
Billed for concrete that went back to the plant
$375.00Disputed
Ticket BSB-7702Truck 5107/16/2026Billed $1,500.00 · Supported $1,125.00
Engine explanation, verbatim
The invoice bills Ticket BSB-7702, Truck 51 for 10.0 CY at a material charge of $1,500.00. However, signed Ticket BSB-7702 shows that only 7.5 CY were placed, with 2.5 CY returned to the plant unused. The ticket's customer remarks state 'placed 7.5 yds only - overordered,' the driver notes state '2.5 CY returned to plant unused. no standby.,' and the ticket records Placed (CY): 7.5 and Returned (CY): 2.5. The rate agreement (Quote No. Q-8802) explicitly states 'Concrete returned to the plant unused is not billed; the customer is billed only for quantity placed.' The invoice should bill 7.5 CY, not 10.0 CY. Overbilled 2.5 CY at $150.00/CY (from per-line material charges) = $375.00.
Confirmed
A second environmental fee the contract never authorized
$28.00Disputed
Invoice surcharge line07/16/2026Billed $28.00 · Supported $0.00
Engine explanation, verbatim
The invoice includes a charge described as 'ENVIRONMENTAL COMPLIANCE SURCHARGE' for $28.00. The contract terms on the invoice and the signed rate agreement (Quote No. Q-8802) authorize an environmental fee of $15.00 per load — a fixed per-load fee. The $28.00 'Environmental Compliance Surcharge' does not correspond to any per-load count or rate described in the contract terms, and it is a second, separate environmental fee line in addition to the 'ENVIRONMENTAL FEE — 3 LOADS @ 15.00' line already billed at $45.00. The contract terms authorize only one environmental fee category at $15.00 per load; a second environmental surcharge line of $28.00 is not authorized by any provision in the signed ticket contract terms or the rate agreement and constitutes a duplicate surcharge for the same fee category. This $28.00 charge should be removed.
Confirmed
A rate above the agreement
$64.00Disputed
Ticket BSB-7708Truck 5107/16/2026Billed $1,264.00 · Supported $1,200.00
Engine explanation, verbatim
The invoice bills Ticket BSB-7708 at $158.00 per CY, but the contract terms state the agreed material rate is $150.00 per CY. The rate difference of $8.00 per CY on 8 delivered CY is an overcharge of $64.00.
Confirmed disputes · Invoice BSB-9911
Duplicate line, BSB-7705$1,350.00
Returned quantity, BSB-7702$375.00
Unauthorized fee$28.00
Rate mismatch, BSB-7708$64.00
Total$1,817.00
